KINGSLEY SOMTOCHUKWU EMEHIGE

Digital Service Champion | Customer Support & Sales Professional

About

Results-driven professional with 2+ years in banking and remote client support, complemented by robust sales management experience. As a Digital Service Champion at UBA, I excel in high-volume customer interaction, digital adoption, and complaint resolution. Proven ability to enhance operational efficiency, drive revenue growth by 20%, and leverage technology to deliver top-tier service and achieve key performance indicators.

Work Experience

Digital Service Champion

United Bank for Africa Plc | Contract

Oct 2023 - Present

Onitsha, Anambra State, Nigeria

Led customer support and digital adoption initiatives for UBA, enhancing client experience and operational efficiency across multiple channels.

  • Resolved over 60+ daily customer inquiries across diverse channels (in-person, digital, phone), consistently ensuring high satisfaction and efficient service delivery.
  • Drove a 30% increase in digital adoption by actively supporting clients in leveraging mobile and internet banking platforms and self-service tools.
  • Provided comprehensive training to walk-in clients and staff on mobile app troubleshooting, significantly reducing direct support requests.
  • Collaborated cross-functionally with internal teams to escalate and resolve technical service gaps, enhancing overall system reliability and customer experience.

Operations Staff

United Bank for Africa Plc | Contract

Feb 2022 - Sep 2023

Onitsha, Anambra State, Nigeria

Managed high-volume financial transactions and customer data, optimizing operational workflows and ensuring data integrity for UBA operations.

  • Handled large volumes of financial transactions with 99.8% accuracy, significantly reducing errors and ensuring stringent data integrity.
  • Delivered critical front-office support, efficiently managing customer data entry under pressure to maintain seamless operational continuity.
  • Improved branch operational workflows and assisted with customer complaint tracking, streamlining processes and enhancing service delivery.
  • Collaborated with relationship officers to meet branch KPIs and resolve service bottlenecks, contributing directly to organizational performance.

Sales Manager

Dimma Electrical Electronics Enterprise

Feb 2018 - Apr 2020

Ado Ekiti, Ekiti State, Nigeria

Spearheaded sales strategies and team development, significantly increasing revenue and market presence for an electronics enterprise.

  • Created and implemented strategic sales plans that led to a 20% increase in revenue within the first year.
  • Trained and motivated a team of 3+ sales representatives, consistently exceeding organizational sales targets through effective coaching.
  • Maintained error-free weekly and monthly sales and performance reports, providing crucial data for strategic planning and target implementation.

Education

Marketing

Federal Polytechnic Ado-Ekiti

Sep 2017 - Jul 2019

Ado-Ekiti, Ekiti State, NG

Certificates

NYSC Certificate

National Youth Service Corps (NYSC)

Jan 2021

Business Strategy & Leadership

ISERH

Jan 2019

Skills

Digital Banking & Tech Adoption

  • Digital Banking
  • Tech Adoption
  • Mobile Banking Platforms
  • Internet Banking
  • Self-Service Tools
  • Troubleshooting

Problem Solving

  • Problem-Solving
  • Technical Support
  • Service Issue Resolution
  • Service Bottlenecks

Data Management & Accuracy

  • Data Entry Accuracy
  • Attention to Detail
  • Customer Data Management
  • Performance Reporting
  • Financial Transaction Handling

Sales & Business Development

  • Sales Planning
  • Sales Management
  • Team Leadership
  • Revenue Growth
  • Strategic Planning
  • KPI Achievement

Operations Management

  • Operational Workflows
  • Process Improvement
  • Front-Office Support
  • Relationship Management
  • Cross-functional Collaboration

Customer Service

  • Customer Service & Complaint Resolution
  • Client Support
  • Service Satisfaction
  • Empathy
  • Inquiry Handling
  • Complaint Resolution

Communication & Interpersonal Skills

  • Strong Communication
  • Interpersonal Skills
  • Frontline Interaction
  • Clear Communication